Customer Success Manager

UKG is hiring!

About

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of PeopleDoc, Ultimate Software, and Kronos, uniting three award-winning, employee-centered cultures. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.

UKG (Ultimate Kronos Group) delivers HCM, payroll, HR service delivery, and workforce management solutions to drive better business outcomes, improve HR effectiveness, and create a more connected experience for everyone.
The company serves more than 50,000 customers across 165 countries.

Job Description

UKG is the result of a merger between PeopleDoc (HR SaaS solution now known as HRSD by UKG), Ultimate Software (cloud applications for Human Capital Management) and Kronos (cloud applications for workforce management).

Responsibilities:

  • Proactively manage a portfolio of Strategic clients once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
  • Understand clients’ needs and priorities in order to optimize the use of their platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how UKG HRSD can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner

Preferred Experience

Desired skills and experience:

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Bachelor’s Degree
  • Ability to travel (frequent client visits, primarily in France)
  • Fluent in spoken and written English and French
  • 3+ years’ experience, ideally for a SaaS or HR services vendor
  • Passion for digital and new technology

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Experience: > 2 years