Learning Management Systems Analyst

UKG is hiring!

About

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of PeopleDoc, Ultimate Software, and Kronos, uniting three award-winning, employee-centered cultures. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.

UKG (Ultimate Kronos Group) delivers HCM, payroll, HR service delivery, and workforce management solutions to drive better business outcomes, improve HR effectiveness, and create a more connected experience for everyone.
The company serves more than 50,000 customers across 165 countries.

Job Description

UKG, HR Service Delivery is on a mission to revolutionize how every HR function provide services to their employees.

Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration. The UKG HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes, across multiple locations. UKG serves more than 1000 clients with employees in 180 countries in 12 languages.
Job Summary:
UKG’s HRSD Learning Delivery Team, delivers cutting-edge Product Knowledge on our innovative HR solution to our employees, customers, and partners. The Learning Delivery Team aims to keep providing various levels of trainings with the highest quality, to guarantee success and satisfaction to all its users. As we provide the same respect and caring attitude to all, our main challenge is to constantly improve our learning delivery processes, share and maintain the highest product knowledge level to our users and offer the best comfort and tools to our instructors.
We are looking for a skilled and organized person to maintain and support our learning management systems operations and support the instructors with virtual learning delivery solutions. The Learning Management Systems Analyst will work with the HRSD Learning team, providing overall support for customer and employee learning offerings in the Learning Management System for both self-paced and instructor led virtual offerings (via Zoom and/or GoToTraining).

Responsibilities:
• Operation of the HR Service Delivery Academy, UKG Learning Management System. This system uses Schoox as the base platform.
• Execute duties associated with scheduling and delivery of virtual training class offerings (delivered via Zoom and GoToTraining)
• Coordinate the preparation and maintain all Learning event materials and dedicated learning environments.
• Receive and respond to email/case inquiries associated with scheduled learning offerings.
• Schedule and maintain class information and student enrollments using our Learning Management System.

Preferred Experience

Competencies & Experiences Required
• Fluent in English and French (spoken and written)
• 2+ years office administration and/or help desk experience
• Excellent interpersonal skills with a committed focus on customer service
• Strong problem-solving skills and critical thinking
• Experience in SaaS industry or Cloud-based solution

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75010)
  • Possible full remote